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TeleDeal Inc.

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Business Customers Only!    Business Customers Save 80% On 411!

Trust TeleDeal to provide your business the expert advice and solutions needed to reduce  Directory Assistance Expenses. 

Call 1-800-835-3332 

"Real 411" Directory Assistance Primer

Free 411 Directory Assistance Via The Internet & The Major Search Engine Providers maybe 12 to 24 months old & not very accurate.

It's what we call "Not Real 411". 

"Not Real 411" maybe satisfactory for casual and non critical residential use ... but not for business use. 

Unlike Major Internet Search Engine Providers, our published telephone number database has 180 million plus US listings which are UPDATED DAILY.

TeleDeal 411 information is REAL 411 /  TELCO GRADE 411.

It's what we refer to as TELCO-FRESH.

Anything that is Free on the Internet maybe NOT REAL 411 or NOT TELCO-FRESH.

Suppliers to Major Internet Search Providers often obtain their telephone listings from vendors who sometimes scan pages of outdated phonebooks into a database or obtain phone listings in other manners.

OFTEN TIMES, BUT NOT ALWAYS, THEIR LISTINGS "NEVER" HAVE DAILY AND FRESH UPDATES! 

Businesses should use TeleDeal's TELCO GRADE Live Operator Directory Assistance for 411 Information that is updated daily.

For an even lower cost,  consider using TeleDeal's High Quality Internet Directory Assistance which is available via Browser Interface, Self-Serve Batch Interface, API, XML, Etc.  Call 800-TELEDEAL for additional information. 

411 Calls For As Low As $.35 Live Operator Directory Assistance (U.S. Call Center accessed via provided 800#)

$.08 Premium Internet / XML API Directory Assistance. Sources Include Published & Non-Published & CNAM Telephone Number Databases. Outstanding 99% Hit Rate. Available via Batch Lookup and Real-Time Lookup.

Compare our low 411 rates to companies like MCI that charge $3.49/411 call.

REAL 411 Live Operator Directory Assistance At Up To 80% Savings (About A $1.00 Per Call). Best In Industry $.35 Rate For Business Users. 

Click HERE For TeleDeal's 411 Directory Assistance 2 Page Brochure (pdf).

TeleDeal specializes in providing high-quality, low-cost alternatives for traditional Live Operator 411 service versus: (1) The Local Telephone Company such as SBC, Bell South, etc. and (2) The  Long Distance company such as AT&T, Sprint, etc.

Our 411 Operators use a DAILY UPDATED & TELCO GRADE 180 million record database ... the "same exact high quality one" the big Telcos use.

With TeleDeal's Live Operator Directory Assistance you do not have to switch your local telephone service or your long distance service ... you just simply call TeleDeal and specify that you want to route your Local And National Directory Assistance 411 Calls to TeleDeal for up to 80% savings. 

If you're a heavy user of 411 Directory Assistance, TeleDeal's Internet Directory Assistance Service can help improve the accuracy of your searches and maximize your savings. Via the Internet, we'll provide you access to the same Telco Grade information that our Directory Assistance operators use, with more than 180 million listings nationwide including Canada and Puerto Rico. TeleDeal's 411 Internet  listings are fresher and more accurate than free Internet listings found on google.com, switchboard.com, anywho.com, smartpages.com, superpages.com  etc. See more about "REAL 411" versus "NOT REAL 411" in the column to the left.

Live Operator Directory Assistance

Why pay $1.99 for AT&T's Live Operator National Directory Assistance when TeleDeal's price for the "exact" same service is low as $.35.  Why pay $1.99 for SBC's Live Operator Directory Assistance when TeleDeal's price for the "exact" same service is low as $.35? Or ... how about the outrageous $3.49/411 call at MCI!

If you a are a business and paying these high telco rates for Directory Assistance .... change is needed and the best place to switch to is TeleDeal.

Our Live Operator Directory Assistance works transparently  with  your current Local and Long Distance Service and only requires a simple programming change in your PBX, Telephone Key System, or Telco Switch. We provide 2 lookups per call for traditional directory assistance or reverse directory assistance.

Click here for info on PBX / Key System Programming Information. 

TELEDEAL GUARANTEES to have the lowest Live Operator Directory Assistance prices in the country.  Call us at 800-835-3332 so we can analyze your Directory Assistance requirements, determine your savings, provide a price quote and arrange a FREE TRIAL. Signup is quick and  easy. 

TeleDeal has been paving the way for business customers to pay consistent, reasonable, and volume-based rates for High Quality Live Operator Directory Assistance ... "REAL 411". Many larger companies depend on us to save them several hundred thousand dollars annually on Directory Assistance.

TeleDeal's Live Operator Directory Assistance Service is identical to the telephone company’s 411 service in every way - fast, accurate, reliable – but at rates that’ll save you up to 80%.

The TeleDeal "REAL 411" Value Proposition:
• Up to a 80% reduction in directory assistance expenses 
• Enterprise-wide Directory Assistance solutions
• A comprehensive tool for budgeting and managing Directory Assistance Expenses
• First Class Quality - Telco Grade Database
• Volume based rates that are GUARANTEED to be the lowest
• Quick and Simple implementation

TeleDeal makes 411 Directory Assistance simple and affordable. We offer one low rate for either a local or national  Directory Assistance call. 

TeleDeal makes it easy! Our 411 service is completely transparent to the end-user. Whatever you dial from your office phone today for Directory Assistance (411 /  555-1212 / NPA-555-1212), is exactly what you’ll dial with TeleDeal's Directory Assistance.

TeleDeal is serious about providing quality service. Our Call Center Directory Assistance Teams regularly monitor performance using key metrics that measure overall speed and accuracy. 

1. Average Speed to Answer – Calculated on the monthly average. This is the average number of seconds (or rings) the Customer waited prior to the call being answered.

2. Database Accuracy – A statistically valid sample is pulled from live Customer calls. The information is verified versus the local telephone company and/or the actual business and the accuracy of the data on the database is determined.

3. Inquiry Fulfillment – This is based on the same sample pulled for Database Accuracy. This measure determines whether or not the Customer’s request was fulfilled. Inquiry fulfillment is less than database accuracy due to non-published numbers, agent error or the submission of a non-answerable inquiry.

Implementing TeleDeal Directory Assistance is easy. We assign a toll-free access number to each customer. This number is programmed in the routing software of the PBX or Telephone Key System. When a user dials 411 /  555-1212 / Area Code 555-1212, the PBX routing software deletes the user-dialed digits and inserts the toll-free number. The process is undetectable by the user.

The customer is responsible for performing all PBX or Key System programming.  Click here for basic info on PBX / Key System Programming using TeleDeal Directory Assistance.

Live Operator Directory Assistance FAQ

Q. Do users need to dial differently to use your 411 Service?
A. No, users continue to dial as they always have. We provide you with a unique toll-free access number that’s programmed into your PBX / Key System. When users dial 411 / 555-1212 / AC-555-1212, the PBX / Key System deletes the user-dialed digits and inserts the toll-free number.

Q. Where does TeleDeal get its listing information?            A. We use the premier national listing database which contains 99.2% of all listed telephone numbers.. This same database is used extensively by Regional Bell Operating Companies (RBOC), independent telephone companies, inter-exchange long distance carriers such as AT&T, and wireless carriers. This database is widely regarded as the most accurate available. It’s updated every 24 hours and TELCO-FRESH! Don't be fooled by "NOT REAL 411" Internet Directory Assistance that is unreliable and about 2 years out of date.

Q. How can TeleDeal Directory Assistance charge so much less and still provide a high quality of service?
A. The rates that traditional Local and Long Distance Telco  providers charge for directory assistance do not reflect the underlying cost of the service. They are notorious for their highly marked up prices! While Long Distance Prices have decreased .... Large Telco Directory Assistance prices keep going up!

Q. Can I get a lower rate if I’m a high volume user of directory assistance?
A. The rates we quote assume you are a high volume user and do more than 300 411 calls per month.  Click here to see our rates. 

Q. Do you block automatic call completion?
A. Yes, business customers know that this feature adds unnecessary cost. Between $.50 and $1.00 per call.

Q. What can I expect to save by converting to TeleDeal Directory Assistance?
A. You can expect to save about 80% compared to your average cost per call today. The actual savings depends on the state where the calls are made, mix of local, intrastate and interstate directory assistance calls, use of automatic call completion, applicable fees and surcharges, and call volume. Call us at 800-TELEDEAL and we will perform a Directory Assistance Cost Savings Analysis at no charge.

Q. How does TeleDeal Directory Assistance bill the customer?
A. We fax or email an  invoice which covers the previous month’s usage. We offer multi-location billing that allows you to list multiple locations on a single invoice. 

Q. How does TeleDeal identify my calls for billing purposes
A. Each customer is assigned their own toll-free access number. We ensure accurate billing by recording the Automatic Number Identifier (ANI) of the telephone that originated the call to the toll-free access number (DNIS). 

Q. How many listing requests can a caller make on a call?
A. TeleDeal Directory Assistance adheres to the industry standard of two listing requests per call. We also do reverse telephone number lookups.